- Apple toll free tech support update#
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- Apple toll free tech support windows#
No doubt this is just another scheme to separate the unwary from their personal and financial details, and to extract some kind of payment (for supposed tech support services or some such). After asking me to hold for a brief moment, our call was disconnected. Playing the part of someone who had received the scam call, I told him I’d been alerted about a breach at Apple and that I needed to call this number. About a minute later, a man with an Indian accent answered and inquired as to the reason for my call. An automated system answered and said I’d reached Apple Support, and that my expected wait time was about one minute and thirty seconds. KrebsOnSecurity called the number that the scam message asked Westby to contact (86). “This was so convincing I’d think a lot of other people will be falling for it.” “I told the Apple representative that they ought to be telling people about this, and he said that was a good point,” Westby said. was the result of Westby accidentally returning the call from the scammers, which she immediately disconnected. The call at 11:47 was the legitimate call from Apple. was lumped in the same recent calls list as the legitimate call from Apple. The fake call spoofing Apple - at 11:44 a.m.
But when Westby looked at her iPhone’s recent calls list, she saw the legitimate call from Apple had been lumped together with the scam call that spoofed Apple: Westby said the Apple agent told her that Apple had not contacted her, that the call was almost certainly a scam, and that Apple would never do that - all of which she already knew.
called her and referenced that case ID number at the start of the call. The page displayed a “case ID” to track her inquiry, and just a few minutes later someone from the real Apple Inc. Westby said she immediately went to the support page () and requested to have a customer support person call her back. Note that it lists the correct Apple phone number, street address and Web address (minus the Note in the above screen shot that it lists Apple’s actual street address, their real customer support number, and the real domain (albeit without the “s” at the end of “ The same caller ID information showed up when she answered the scammers’ call this morning. What Westby’s iPhone displayed as the scam caller’s identity. Here’s what her iPhone displayed about the identity of the caller when they first tried her number at 4:34 p.m. The message said she needed to call a 1-866 number before doing anything else with her phone. the day before, but she didn’t answer that call). Westby said earlier today she received an automated call on her iPhone warning that multiple servers containing Apple user IDs had been compromised (the same scammers had called her at 4:34 p.m. Jody Westby is the CEO of Global Cyber Risk LLC, a security consulting firm based in Washington, D.C. The scary part is that if the recipient is an iPhone user who then requests a call back from Apple’s legitimate customer support Web page, the fake call gets indexed in the iPhone’s “recent calls” list as a previous call from the legitimate Apple Support line. It starts with an automated call that display’s Apple’s logo, address and real phone number, warning about a data breach at the company. I found a similar link that stating the same thing.A new phone-based phishing scam that spoofs Apple Inc. She insisted to stay on the line and while speaking I was able to discovered that this was not Support and SCAM to hack my account. (Mission impossible) I got back on the phone and stated it was corrected and proceeded to get off the phone with her. I was able to complete the task in under 2 minutes.
Apple toll free tech support password#
Thank God, I had prior knowledge working for Apple and jumped on my computer updated password and deleted any devices that were previous used with my iCloud account.
Apple toll free tech support windows#
When I stated to her I was working from a Windows computer she didn't know what steps to take to assist me. But never asked me what device I was actually working on regarding this issue.
Apple toll free tech support update#
She then directed me to get on Safari to update the information. I was then transferred to a line with a women who stated that someone from a foreign country was trying to make purchases with my account. A automated message stated my account was compromised and that I needed to speak with a Support specialist. I received a call today from 1-800-275-**** stating that my iCloud account was compromised.
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